Terms of Service

Go2.life Terms and Conditions

Last Updated: 10/07/2025

1. Introduction and Acceptance of Terms

Welcome to Go2.life (“we,” “us,” “our,” or “the Platform”). These Terms and Conditions (“Terms”) govern your use of the Go2.life website, mobile application, and all related services (collectively, the “Service”).

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our Service.

Age Requirement: You must be at least 16 years old to use Go2.life. Additional age restrictions may apply based on your jurisdiction:

United States: 16+ for full access
European Union: 16+ for full access
Asia-Pacific: 16+ for full access
Other Jurisdictions: 16+ for full access

2. Platform Description

Go2.life is a comprehensive professional networking and career development platform that provides:

Living CV creation and management
Job search and application services
Training opportunity discovery
Professional networking and social features
Verified user connections through verification
Career guidance and advice resources
Freelance marketplace services
Business recruitment solutions
AI-powered career matching and recommendations
Content moderation and community safety features

3. User Accounts and Registration

3.1 Account Creation

You must provide accurate, complete, and up-to-date information
You are responsible for maintaining the confidentiality of your account credentials
You must notify us immediately of any unauthorised use of your account
One person may only maintain one account unless specifically authorised by us
Additional verification may be required based on your jurisdiction

3.2 Age Verification

We may request proof of age at any time to verify users meet minimum age requirements
Parental consent verification required where legally mandated
False information about age may result in account termination
Jurisdiction-specific age verification procedures apply

3.3 Identity Verification

Verified accounts require verification for enhanced trust and security
Verification is mandatory for premium subscriptions (£12/month)
Identity verification provided through Yoti platform and other approved services
False information provided during verification may result in account termination
We reserve the right to suspend accounts pending verification completion
Biometric data processing requires explicit consent and follows strict security protocols

4. User Responsibilities and Conduct

4.1 Acceptable Use

You agree to use Go2.life only for lawful purposes and in accordance with these Terms and applicable local laws. You will not:

Violate any applicable laws or regulations in your jurisdiction
Infringe upon the rights of others
Transmit harmful, offensive, or inappropriate content
Engage in harassment, bullying, or discriminatory behaviour
Create fake profiles or impersonate others
Use the platform for commercial purposes without proper business subscription
Attempt to gain unauthorised access to other accounts or systems
Distribute spam, malware, or other harmful content
Engage in activities prohibited by local employment, privacy, or consumer protection laws

4.2 Professional Conduct

Maintain professional standards in all interactions
Provide accurate information in your Living CV
Respect intellectual property rights
Honour commitments made through the platform
Report inappropriate behaviour or content
Comply with professional licensing and certification requirements in your jurisdiction

4.3 Content Standards

All content shared on Go2.life must:

Be accurate and truthful
Respect privacy and confidentiality
Comply with applicable laws in your jurisdiction
Be appropriate for a professional environment
Not contain discriminatory, offensive, or harmful material
Meet accessibility standards where required by law
Respect copyright and intellectual property rights

5. Safeguarding and User Protection

5.1 Protecting Young Users

We are committed to creating a safe environment for all users, especially those under 18:

Enhanced monitoring of interactions involving minors
Mandatory reporting of suspected abuse or exploitation to appropriate authorities
Regular safety training for our moderation team
Clear reporting mechanisms for safety concerns available 24/7
Verified user requirements for enhanced security
Compliance with child protection laws in all operating jurisdictions
Parental notification and consent mechanisms where required

5.2 Reporting and Response

Users can report safety concerns 24/7 through our reporting system
We investigate all reports within 48 hours (24 hours for safety-critical issues)
Serious safety issues are escalated to appropriate authorities
We maintain detailed records of all safety-related incidents
Transparency reporting on content moderation and safety actions
Independent appeals process for content moderation decisions

5.3 User Safety Resources

24/7 safety reporting system available to all users
Enhanced privacy settings available for all users
Educational resources about online safety and professional conduct
Regular communication about platform safety measures
Integration with local safety and support services where available

6. Privacy and Data Protection

6.1 Data Collection and Use

We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws, including:

UK General Data Protection Regulation (UK GDPR)
EU General Data Protection Regulation (GDPR)
Data Protection Act 2018
US State Privacy Laws (CCPA, VCDPA, CPA, CTDPA, UCPA)
Children’s privacy regulations worldwide
Asia-Pacific privacy laws (Japan APPI, Singapore PDPA, Australia Privacy Act, etc.)
African privacy laws (South Africa POPIA, Nigeria NDPR, etc.)
Other applicable international privacy laws

6.2 International Data Transfers

Data transfers comply with applicable cross-border transfer requirements
Standard Contractual Clauses used for international transfers where required
Data localization requirements met for jurisdictions requiring local processing
Regular monitoring of data transfer adequacy decisions and regulatory changes

6.3 Verification Data

Verification data is processed securely through Yoti platform and other approved services
We do not store full verification documents beyond legally required periods
Verification status is maintained for account security
Users can request verification data deletion upon account closure subject to legal retention requirements
Biometric data processing follows strictest security and consent requirements

6.4 Living CV Data

Your Living CV data belongs to you
We process this data to provide our services under lawful basis
You can export your data at any time in commonly used formats
Data is encrypted and securely stored with appropriate safeguards
Data portability rights available under applicable privacy laws

7. Subscription Services and Payments

7.1 Subscription Tiers

Free Account: Basic CV creation and limited platform access
Verified Account: £12/month with full platform access and Yoti verification
Business Account: £199/month with unlimited recruitment and sales features
Regional Pricing: Pricing may vary by region in compliance with local regulations

7.2 Payment Terms

Subscriptions are billed monthly in advance
All prices are in British Pounds (GBP) unless otherwise stated for your region
International pricing may vary by region to comply with local tax and regulatory requirements
Payment must be made through approved payment methods
Automatic renewal unless cancelled with required notice period
Compliance with local consumer protection and payment regulations

7.3 Cancellation and Refunds

Minimum Commitment: All new subscriptions require a minimum 3-month commitment
After the initial 3-month period, subscriptions can be cancelled at any time with 30 days notice
Cancellation takes effect at the end of the current billing period
Early cancellation during the initial 3-month period permitted only in exceptional circumstances or where required by law
Refunds provided in accordance with applicable consumer protection laws
Additional refund rights may apply based on your jurisdiction (EU 14-day cooling off period, etc.)
Refunds processed within timeframes required by local regulations

8. Intellectual Property Rights

8.1 Platform Content

Go2.life owns all intellectual property rights in the platform
Users retain ownership of their original content
By posting content, you grant us a licence to use it for platform operations
We respect third-party intellectual property rights
DMCA compliance procedures for US users available at admin@go2.life (Subject: “DMCA Inquiry”)

8.2 User Content

You retain ownership of your Living CV and other original content
You grant us a non-exclusive licence to display and distribute your content for platform purposes
You warrant that your content does not infringe third-party rights
We may remove content that violates intellectual property rights
Content removal appeals process available
Compliance with local copyright and intellectual property laws

8.3 AI and Machine Learning

User data may be used to improve AI recommendation systems with appropriate consent
Users can opt-out of AI-powered features where legally required
AI training data is anonymized and aggregated where possible
Compliance with emerging AI regulations including EU AI Act

9. Job Posting and Recruitment Services

9.1 Employer Responsibilities

Employers using our platform must:

Comply with all applicable employment laws in their jurisdiction and target locations
Provide accurate job descriptions and requirements
Maintain equal opportunity practices and non-discrimination policies
Respect candidate privacy and data protection rights
Honour commitments made through the platform
Comply with local wage transparency and posting requirements where applicable
Follow jurisdiction-specific recruitment advertising regulations

9.2 Candidate Protection

We verify business subscribers to protect job seekers
Candidates can report suspicious job postings through our reporting system
We maintain a database of verified legitimate employers
Fraudulent postings are removed immediately and reported to authorities
Compliance with local job seeker protection laws
Anti-discrimination monitoring and enforcement

9.3 No Employment Guarantee

Go2.life facilitates connections but does not guarantee employment outcomes
We are not responsible for the outcome of job applications or recruitment processes
Employment relationships are solely between employers and candidates
Dispute resolution available through platform mechanisms
Compliance with local employment agency licensing requirements where applicable

10. Training and Educational Services

10.1 Third-Party Training Providers

Training opportunities are provided by external partners
We facilitate connections but do not provide training directly
Training providers are responsible for course content and delivery
We verify training provider credentials where possible and required by law
Compliance with local educational and vocational training regulations

10.2 Course Information

Course descriptions are provided by training partners
We strive for accuracy but cannot guarantee all information
Users should verify course details directly with providers
Complaints about training should be directed to the relevant provider
Consumer protection rights applicable to educational services apply

10.3 Educational Standards Compliance

Training providers must comply with local educational regulations
Certification and accreditation requirements vary by jurisdiction
We monitor provider compliance with applicable standards
Quality assurance processes in place for educational content

11. Freelance Marketplace

11.1 Freelancer Services

Freelancers must accurately represent their skills and experience
Fixed monthly pricing (£12/month) replaces commission-based fees
Quality of work is solely the responsibility of the freelancer
Disputes resolved through platform mechanisms and applicable law
Compliance with local freelancer and gig economy regulations
Tax and legal obligations remain with individual freelancers

11.2 Client Responsibilities

Clients must provide clear project requirements and expectations
Payment terms should be agreed upon before work begins
Clients are responsible for compliance with employment and contractor laws
Inappropriate behaviour toward freelancers is prohibited
Dispute resolution mechanisms available
Compliance with local consumer and business protection laws

11.3 Independent Contractor Classification

Freelancer relationships are independent contractor arrangements
Parties responsible for proper tax and legal classification
Platform provides tools but does not determine employment status
Local employment law classifications apply
Resources available for understanding contractor vs employee distinctions

12. Business Services

12.1 B2B Features

Business subscribers (£199/month) receive:

Unlimited job postings subject to fair use policies
Access to candidate database with appropriate privacy controls
Advanced search and filtering tools
Priority customer support
Sales and e-commerce features
Analytics and reporting tools
Compliance assistance for recruitment activities

12.2 Service Levels

We aim for 99.9% platform uptime
Technical support available during business hours (extended hours for enterprise clients)
Emergency support for critical business issues
Regular platform updates and improvements
Service level agreements available for enterprise customers
Compliance with local business service regulations

12.3 B2B Data Processing

Business-to-business data processing agreements available
Compliance with applicable B2B privacy and data protection requirements
Data processing addenda available for enterprise customers
Regular security and compliance audits

13. Content Moderation and Community Standards

13.1 Automated and Human Moderation

AI-powered content scanning for inappropriate material with human oversight
Human review team for complex cases and appeals
Proactive monitoring of interactions involving minors
Regular audits of platform content and moderation decisions
Transparency reporting on content moderation activities
Compliance with Digital Services Act and similar regulations

13.2 Enforcement Actions

Violations may result in:

Content removal with notification and appeals process
Account warnings with educational resources
Temporary suspension with clear restoration criteria
Permanent account termination for serious violations
Reporting to law enforcement for illegal activities
Compliance with local content moderation and platform liability laws

13.3 Appeals and Transparency

Clear appeals process for all content moderation decisions
Transparency reports published regularly
User notification of moderation actions with reasoning
Independent review processes for complex cases
Compliance with platform accountability regulations

14. AI and Automated Decision-Making

14.1 AI Systems Disclosure

We use artificial intelligence and automated systems for:

Job and training recommendations based on user profiles and preferences
Content personalization and feed curation
Safety and security monitoring
Fraud prevention and account verification
Performance analytics and platform optimization

14.2 User Rights Regarding AI

Right to explanation of automated decisions affecting you
Right to human review of AI-driven decisions
Right to opt-out of AI-powered recommendations where feasible
Right to object to automated processing
Transparency about AI system logic and decision-making factors

14.3 AI Governance and Safety

Regular testing for bias and discrimination in AI systems
Human oversight of all significant automated decisions
Compliance with emerging AI regulations including EU AI Act
User control mechanisms for AI-driven features
Regular audits of AI system performance and fairness

15. Disclaimers and Limitations of Liability

15.1 Service Disclaimer

Go2.life is provided “as is” without warranties to the extent permitted by law
We do not guarantee continuous, error-free service
Platform availability may vary by region due to technical or legal constraints
Features may change or be discontinued with reasonable notice
Third-party integrations subject to availability and terms

15.2 Limitation of Liability

To the fullest extent permitted by applicable law:

Our liability is limited to the amount you paid for services in the preceding 12 months
We are not liable for indirect, consequential, or special damages
We do not guarantee specific outcomes from platform use
Users assume responsibility for their interactions and decisions
Additional liability limitations may apply based on your jurisdiction

15.3 Third-Party Services

We are not responsible for third-party services or content
Links to external websites are provided for convenience
Third-party privacy policies and terms apply to their services
Integration partners responsible for their own service delivery
We may discontinue third-party integrations with reasonable notice

15.4 Jurisdictional Variations

Some jurisdictions may not allow certain limitation of liability exclusions
Consumer protection laws in your jurisdiction may provide additional rights
Business users may have different liability limitations than individual users
Local mandatory consumer protection provisions take precedence where applicable

16. Indemnification

You agree to indemnify and hold harmless Go2.life, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

Your use of the platform in violation of these Terms
Your violation of applicable laws or regulations
Your interactions with other users
Content you post or share
Your breach of any representations or warranties
Claims brought by third parties related to your platform use

This indemnification is subject to limitations under applicable consumer protection laws.

17. Termination

17.1 Termination by User

You may terminate your account at any time through platform settings
Termination does not relieve you of payment obligations for services already provided
Some data may be retained for legal, safety, or business purposes as outlined in our Privacy Policy
Data export available for specified period after termination

17.2 Termination by Go2.life

We may terminate or suspend your account for:

Material violation of these Terms
Illegal or harmful activity
Non-payment of subscription fees after reasonable notice
Extended inactivity (with prior notification)
At our discretion for business reasons with reasonable notice
Court order or regulatory requirement

17.3 Effect of Termination

Upon termination:

Access to the platform ceases immediately or after notice period
Your content may be deleted or anonymised subject to legal requirements
Outstanding obligations remain in effect
You may request data export within 30 days
Refunds processed according to applicable law and our refund policy

18. International Compliance Framework

18.1 United States Compliance

State Privacy Laws:

California (CCPA/CPRA): California users have specific rights including data deletion, portability, and opt-out of sale
Virginia (VCDPA): Virginia users have rights to access, correct, delete, and port personal data
Colorado (CPA): Colorado users have rights regarding personal data processing and profiling
Connecticut (CTDPA): Connecticut users have privacy rights and opt-out mechanisms
Utah (UCPA): Utah users have specific privacy protections and rights

Federal Compliance:

Section 230: Platform liability protections for user-generated content
DMCA: Copyright infringement reporting and takedown procedures
CAN-SPAM: Email marketing compliance
COPPA: Enhanced protections for users under 13 (where applicable)

US Representative: [Address and contact details for US legal representative]

18.2 European Union Compliance

GDPR Article 27 Representative:

Name: [EU Representative Name]
Address: [EU Representative Address]
Email: [EU Representative Email]
Languages: Available in all official EU languages

Digital Services Act (DSA) Compliance:

Illegal content reporting mechanisms
Transparency reporting on content moderation
Risk assessment and mitigation procedures
External auditing for Very Large Online Platforms (if applicable)

AI Act Compliance:

High-risk AI system safeguards
Transparency obligations for AI systems
Human oversight requirements
Bias monitoring and mitigation

18.3 Asia-Pacific Compliance

Japan (APPI):

Personal information protection measures
Cross-border transfer mechanisms
User consent and notification procedures

Singapore (PDPA):

Personal data protection obligations
Data breach notification requirements
Do Not Call Registry compliance

Australia (Privacy Act):

Australian Privacy Principles compliance
Notifiable data breach scheme
Credit reporting provisions (if applicable)

India (IT Act and DPDP Act):

Data protection and cybersecurity requirements
Consent management and user rights
Data localization where required

South Korea (PIPA):

Personal information processing consent
Data subject rights and remedies
Cross-border transfer restrictions

China (PIPL/CSL):

Personal information protection requirements
Data localization and cross-border transfer restrictions
Critical information infrastructure compliance

18.4 African Compliance

South Africa (POPIA):

Personal information processing principles
Data subject rights and remedies
Information officer appointment and responsibilities

Nigeria (NDPR):

Data protection compliance requirements
Lawful basis for processing
Data subject rights implementation

Kenya (DPA):

Data protection principles and user rights
Data controller registration requirements
Cross-border transfer mechanisms

18.5 Data Localization Requirements

Where required by law, user data is processed and stored in:

Local data centers within the jurisdiction
Approved cloud service providers meeting local requirements
Secure facilities with appropriate technical and organizational measures
Compliance with local data residency and sovereignty requirements

19. International Dispute Resolution

19.1 Governing Law

These Terms are governed by the laws of England and Wales, except where local mandatory consumer protection laws provide greater protection to users.

19.2 Jurisdiction and Dispute Resolution

Primary Jurisdiction: English Courts for business users and where permitted by law

Alternative Dispute Resolution:

Europe: European Online Dispute Resolution (ODR) platform for EU consumers
Asia-Pacific: Singapore International Arbitration Centre (SIAC) for commercial disputes
Americas: International Centre for Dispute Resolution (ICDR) arbitration
Africa: Lagos Court of Arbitration or other regional arbitration centers

Consumer Protection: Local consumer dispute resolution mechanisms available where required by law

19.3 International Arbitration

For business disputes exceeding £50,000:

Rules: ICC Arbitration Rules or LCIA Arbitration Rules
Seat: London, England (unless otherwise agreed)
Language: English with translation rights
Arbitrators: Panel of qualified international arbitrators
Enforcement: Awards enforceable under New York Convention

19.4 Class Action and Collective Redress

Users retain rights to participate in class actions where permitted by law
Collective redress mechanisms available under applicable consumer protection laws
Arbitration clauses subject to local mandatory consumer protection provisions

20. Accessibility and Inclusion

20.1 Accessibility Commitment

Go2.life is committed to making our platform accessible to users with disabilities:

Compliance with Web Content Accessibility Guidelines (WCAG) 2.1 AA standards
Regular accessibility audits and improvements
Assistive technology compatibility
Alternative formats for content when requested
User feedback mechanisms for accessibility improvements

20.2 Legal Compliance

US: Americans with Disabilities Act (ADA) compliance
EU: European Accessibility Act compliance
UK: Equality Act 2010 compliance
Other Jurisdictions: Local accessibility and disability rights law compliance

20.3 Inclusion Measures

Zero tolerance for discrimination based on protected characteristics
Inclusive design principles in platform development
Diverse representation in content and marketing
Cultural sensitivity in global operations
Equal opportunity access to platform features and services

21. Contact Information and Support

21.1 Primary Contact

Go2.life Ltd.

Email: admin@go2.life
Address: 1 Fairfield Street, Bingham, Nottinghamshire, NG13 8FB
Company Number: 14345958
Response Time: 24-48 hours for general inquiries

21.2 Regional Representatives

United States Representative:

Email: admin@go2.life
Subject Line: “US Legal Inquiry”
Compliance: US state and federal law inquiries

European Union Representative (GDPR Article 27):

Email: admin@go2.life
Subject Line: “EU GDPR Representative”
Address: [EU Representative Address]
Languages: All official EU languages supported

Asia-Pacific Representative:

Email: admin@go2.life
Subject Line: “APAC Legal Inquiry”
Coverage: Japan, Singapore, Australia, South Korea, India

Data Protection Officer:

Email: admin@go2.life
Subject Line: “DPO Inquiry”
Response Time: 72 hours for formal DPO inquiries

21.3 Specialized Support

Safety and Safeguarding:

Email: admin@go2.life
Subject Line: “Safety Concern”
Emergency: Contact local authorities immediately
Anonymous Reporting: Available through platform
Response Time: Immediate for safety concerns

Legal and Compliance:

Email: admin@go2.life
Subject Line: “Legal/Compliance Inquiry”
DMCA Notices: admin@go2.life (Subject: “DMCA Notice”)
Law Enforcement: admin@go2.life (Subject: “Law Enforcement Request”)

Accessibility Support:

Email: admin@go2.life
Subject Line: “Accessibility Support”
Response Time: 48 hours for accessibility requests

22. Regulatory Authorities and Complaints

22.1 Data Protection Authorities

United Kingdom:

Information Commissioner’s Office (ICO)
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk

European Union:

Contact your local data protection authority
European Data Protection Board: edpb.europa.eu

United States:

Federal Trade Commission (FTC)
State attorneys general for state privacy law enforcement

Other Jurisdictions:

Contact details available upon request for relevant authorities

22.2 Consumer Protection Agencies

Users may also contact relevant consumer protection agencies in their jurisdiction for disputes related to consumer rights and protections.

23. Updates and Changes to Terms

23.1 Amendment Process

We may update these Terms to reflect legal, regulatory, or business changes
Significant Changes: 30-day advance notice via email and platform notifications
Minor Changes: Immediate notification through platform with explanation
Emergency Changes: Immediate implementation for legal compliance with post-notification explanation

23.2 User Response to Changes

Continued use constitutes acceptance of revised Terms
Significant Changes: Active consent may be required
Users may terminate accounts if they disagree with changes
Grandfathering provisions may apply for existing commitments

23.3 Version Control

All previous versions archived and available upon request
Clear change logs maintained for transparency
Effective dates clearly marked for all versions

24. Special Provisions for Different User Types

24.1 Enhanced Protections for Minors (16-18)

Data Minimization: Only essential data collected and processed
Parental Involvement: Notification and consent mechanisms where required
Safety First: Enhanced monitoring and protection measures
Educational Focus: Platform features prioritize educational and career development
Easy Reporting: Simplified reporting mechanisms for safety concerns
Time Limits: Usage time recommendations and optional controls

24.2 Business and Enterprise Users

Service Level Agreements: Available for enterprise customers
Data Processing Agreements: B2B data processing terms available
Compliance Support: Additional compliance assistance and resources
Dedicated Support: Priority customer service and technical support
Custom Integrations: Enterprise integration options and support

24.3 Educational Institution Partners

Student Privacy: FERPA compliance for US educational partners
Institutional Agreements: Separate agreements for educational partnerships
Bulk Management: Tools for managing student accounts and privacy
Educational Pricing: Special pricing for educational institutions

25. Emerging Technology and Future Compliance

25.1 Artificial Intelligence and Machine Learning

Transparency: Clear disclosure of AI system use and capabilities
User Control: Options to limit or opt-out of AI-powered features
Bias Prevention: Regular testing and mitigation of algorithmic bias
Human Oversight: Human review available for AI-driven decisions
Performance Monitoring: Regular audits of AI system accuracy and fairness

25.2 Future Regulatory Compliance

Regulatory Monitoring: Continuous monitoring of emerging privacy and technology regulations
Proactive Compliance: Implementation of privacy-by-design principles
Stakeholder Engagement: Regular consultation with users and privacy advocates
Best Practices: Adoption of industry best practices and standards

26. Severability and Entire Agreement

26.1 Severability

If any provision of these Terms is found to be unenforceable in any jurisdiction, the remaining provisions will continue in full force and effect in that jurisdiction and all other jurisdictions.

26.2 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Community Guidelines, constitute the entire agreement between you and Go2.life regarding your use of the Service.

26.3 Language and Translation

These Terms are originally written in English. Translations may be provided for convenience, but the English version controls in case of conflicts.

27. Final Legal Declarations

27.1 International Enforceability

These Terms are designed for enforceability across multiple jurisdictions while respecting local mandatory laws and consumer protections.

27.2 Compliance Certification

Go2.life Ltd. certifies that these Terms have been reviewed for compliance with international privacy and consumer protection laws and are designed to meet the highest applicable standards.

27.3 Legal Review Process

These Terms undergo regular legal review to ensure continued compliance with evolving international legal requirements.

By using Go2.life, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

This document is effective as of 10/07/2025 and supersedes all previous versions.

For questions about these Terms, please contact us at admin@go2.life

Go2.life Ltd.
Registered in England and Wales
Company Number: 14345958
Registered Address: 1 Fairfield Street, Bingham, Nottinghamshire, NG13 8FB

These Terms and Conditions are designed to provide comprehensive legal protection while ensuring user rights are respected across all jurisdictions where Go2.life operates. We are committed to transparency, user safety, and legal compliance in all our operations.